If something has gone wrong, tell us. We would rather hear it from you than read it in a review.
Last updated: 8 September 2026
Call or WhatsApp 079 106 5911 and say that you are making a complaint, so it is logged as one rather than treated as a general query. WhatsApp is useful because you can send photos.
Complaints come to us directly. Even where the work was carried out by an independent locksmith under our Referral Marketing Disclosure, we do not hand you off to them to sort out alone.
The date of the job and the address or vehicle it related to.
What you asked for, what actually happened, and the name of the locksmith if you have it.
For damage or faulty workmanship a photo settles most questions immediately.
A repair, a return visit, a refund, or simply an explanation. Tell us and we will tell you honestly whether we can do it.
We aim to acknowledge every complaint within one working day and to give you a substantive answer within seven working days. If it is going to take longer — because we need to speak to the attending locksmith, or arrange to inspect the work — we will tell you that and give you a date.
Where a fault is ours we will put it right at our cost. Where we do not agree that something is our fault, we will explain why rather than simply refusing.
Ask for the matter to be reviewed again and say why you disagree with the answer you were given. If we still cannot resolve it between us, you have external options and you do not need our permission to use them:
Consumer Goods and Services Ombud — for disputes about the service or workmanship, under the Consumer Protection Act.
National Consumer Commission — for complaints about conduct falling under the Consumer Protection Act.
Information Regulator of South Africa — for complaints about how your personal information was handled, as set out in our Privacy Policy.
If a complaint means a property or vehicle has been left insecure, say so at the start of the call. We treat that as an emergency and deal with it before anything else, not through the complaints timeline above.